Operations review
An honest assessment of how work moves through the organisation, where it stalls, and what the delay is costing in time and money.
Operations · Process · Delivery · Change
Practical consultancy that ends in something being done
ZY CONSULTANCY LTD is a London management consultancy. We work with organisations on how they operate day to day — the processes, the projects and the decisions — and we stay involved long enough for the recommendations to actually land.
17156400Company number
234748356D-U-N-S® Number
70229SIC code
LondonEngland, United Kingdom
What we do
Six areas of work, one way of working
Our registered activity is management consultancy other than financial management. In practice that means looking closely at how an organisation runs, finding what is actually causing a problem, and helping to change it.
Process improvement
Mapping how a process runs today, removing the steps that add nothing, and documenting the version people will actually follow.
Project & programme delivery
Governance, planning and reporting for projects that have stalled or started without a clear definition of done.
Organisational change
Structure, roles and responsibilities, and the communication needed for a change to hold once the consultants leave.
Performance & reporting
Defining measures that reflect what matters, and building reporting that managers read rather than file.
Interim & advisory support
Short-term capacity for a specific piece of work, or a sounding board for a management team facing a decision.
How we work
Scope agreed first, findings evidenced, handover planned
Most consultancy disappointments come from the same three places: a scope that was never pinned down, recommendations with nothing behind them, and a report delivered to an organisation with no capacity to act on it. We deal with all three at the start rather than at the end.
- Scoping conversationWhat the problem looks like from the inside, what has already been tried, and what a good outcome would be. No charge for this stage.
- Written proposalDefined scope, deliverables, timeline, fee basis and assumptions. If we think the engagement is the wrong shape, we say so here.
- Evidence gatheringInterviews, process walkthroughs and the data that already exists in the business. We work from what is there, not from a template.
- Analysis and optionsFindings set out with the evidence behind each one, and realistic options rather than a single recommendation with no alternatives.
- Implementation supportWhere instructed, we stay involved through the change — because a report on a shelf has cost you money and changed nothing.
- HandoverDocumentation, training where needed, and a clear point at which the work is finished and the organisation owns it.
Who we work with
Organisations that need the work done, not just described
Small & medium businesses
Companies that have grown past the processes they started with and need them rebuilt before the next stage.
Management teams
Leadership groups facing a decision who want an outside view that is not invested in the internal politics.
Project sponsors
Sponsors of projects that have drifted, who need an honest assessment of status and a route to completion.
Non-profit & public sector
Organisations working to tight budgets where operational efficiency directly affects what can be delivered.
Please note. This website describes the services we offer in general terms. It is not legal, financial, tax, investment or regulated advice, and nothing on it forms a contract. The terms of any engagement are those set out in the written proposal and terms of business agreed between us.
Tell us what is not working
Describe the situation and what you have already tried. We will tell you whether this is something we can help with, and roughly what it would involve — before any fee arises.